Shipping policy
Pick up is available from our Albert Park (Victoria) Studio by appointment. This is located 3 kilometres from the Melbourne CBD. There are many transport options available to this location.
All of our orders are shipped using Australia Post or DHL, whereby you can track your order online. Because we sometimes use a priority service (DHL), we are required to add a contact phone number to all deliveries. Please make sure you complete your order at the checkout with the best number to reach you on, and don’t worry, you’ll only get a call if DHL can’t find you!
We recommend providing a daytime address where someone will be available to collect your parcel between 9am-5pm. You will be required to sign for delivery. Items in stock will be shipped in accordance with the below times and charges. As there are many styles and designs of Ruby Helmets we cannot stock all of them. Ruby Helmets not in stock will take 3-4 week for delivery.
AUSTRALIAN SHIPPING CHARGES
Shipping on all Ruby Helmets via Australia Parcel Post/DHL is a flat rate of $60.00. All Australian orders (other than Ruby Helmets) over $100 qualify for free postage and orders under $100 are charged a flat rate of $12.00.
AUSTRALIAN SHIPPING TIME
All orders placed before 11am on weekdays will be processed and shipped within 24hrs.
Orders placed after 11am on weekdays will be processed and shipped within 48hrs.
Orders placed on a weekend will be processed within 48 hours of next business day.
Once dispatched, the courier provides a 1-2 day delivery service, however, please allow an additional 1-2 days for locations outside of metropolitan areas and up to 3-4 days for Western Australia.
Please note that delivery to a PO Box or parcel locker is not available.
INTERNATIONAL POLICY
We ship globally with the exception of:
Cote d’Ivoire, Democratic Republic of Congo, Eritrea, North Korea, Iran, Iraq, Lebanon, Liberia, Rwanda, Sierra Leone & Sudan.
INTERNATIONAL SHIPPING CHARGES
Our international shipping fee is dependent on Country and location. Please email us for a postage quote.
INTERNATIONAL SHIPPING TIMES
All orders placed before 12pm on weekdays will be processed and shipped within 24hrs.
Orders placed after 12pm on weekdays will be processed and shipped within 48hrs.
Orders placed on a weekend day will be processed within 48 hours of next business day.
Estimated international delivery times are as follows:
New Zealand: 1-2 days
South East Asia: 3-4 days
United Kingdom: 3-4 days
North America: 3-4 days
South America: 3-4 days
Europe: 3-4 days
TAXES AND DUTIES
Grand Union Garage, unfortunately, cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
SALE SHIPPING TIME
Please note during sale periods, orders may be subject to delay, so please allow a minimum of three (3) business days for delivery, plus an additional 1-2 days for locations outside of metropolitan areas.
Any delay or time specified by us is a best estimate only and Grand Union Garage will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.
OWNERSHIP AND RISK
Ownership and risk of damage to the goods pass to you upon delivery at your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. We advise checking to ensure your package is intact when receiving your goods.
If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that address) is proof of delivery and fulfilment by Grand Union Garage and transfer of responsibility in the same way.